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Battle Golf Club

Battle Golf Club - East Sussex - England
Address Battle Golf Club, Netherfield Hill, Battle, East Sussex
TN33 0LH
Telephone Teetimes: 01424-775677
Club Professional / Bookings: 07932 156054
Website www.battlegolfclub.co.uk
Email clare@battlegolfclub.co.uk
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Holes Beautiful 9-hole undulating parkland course with a second set of tees for the back nine.
Explore this course hole by hole using the Virtual G500 Golf GPS from Shotmiser
Yardage 5861
Par 71
Visitors Green fee players are most welcome.
Appropriate dress and footwear must be worn.
Societies Welcome
Green Fees
18 holes: Weekdays: D / Weekends: D
Location Situated in the heart of 1066 country, 1.5 miles from the historic town of Battle.
From the north: take a A21 towards Hastings at Johns Cross ( 5 miles north of Hastings) bear right on A2100 towards Battle then take Netherfield Hill road ( .5 mile north of Battle) club is 1.5 miles on right hand side.
Map
Facilities • Large and attractive clubhouse with function room, lounge bar, spike bar and changing/locker rooms. Catering is available everyday.
• A Pro-Shop provides a full selection of golf accessories including equipment for hire.
• Buggies are also available and must be booked together with tee times through the Pro-Shop.
• PGA Coach / Academy
• Dormy House
• Licensed for Civil Weddings
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Course
Reviews

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Accommodation Only Review
I am insenced by my experience with Battle Golf Club!
We booked a room to stay there back in mid-July. Somewhat unusually we had to pay in full upfront. A short while after booking (2 hours or so) we realised that it wasn't in the best location for us and rang up to attempt to cancel and get a refund. We were told the person we needed to speak to wasn't available and we'd be called back. 3 more unreturned phonecalls from us and 3 weeks later we finally got hold of the manager, Clare, who was not willing to cancel our reservation siting a) policy and b) the fact that they'd be unlikely to be able to re-let the room.
When the time came and we took our stay we had a very poor experience. The decor of the room was generally very tired and shabby but the main issue was the bathroom. It was not very clean and full of cobwebs and every time we turned a tap on or flushed the toilet there was a disconcerting grinding mechanical noise. The shower ran cold - and I mean completely cold - and sometimes not at all (!) which led to a very unpleasant start to the day for my wife and I, made worse by the fact that we were provided with just one small, thin towel between the two of us.
There was also a wedding on, on the night of our stay that we were not warned about in advance, with the party taking place right outside our room, which meant we couldn't get to sleep. To add insult to injury, when we were shown to our room on arrival the member of staff who did so told us that wedding guests had been told that the venue was sold out weeks in advance of the wedding with our room obviously booked for us when we were clearly keen to cancel (and indeed he told us that our room had at one point been double booked - an organisational shambles by the sound of it).
So the following morning I went to reception to complain about the room/bathroom. The manager was 'not available to speak to me' but the member of staff on reception apologised for our experience and told us a full refund had been issued.
A couple of days later we realised that a refund had not gone through so I attempted to take it up with Battle Golf Club. Once again manager Clare systematically ignored us for nearly 2 months - ignoring emails and not returning calls. When she finally answered the phone to me she went immediately on the offensive, being unbelievably rude, saying I was serial complainer and questioning my intelligence before I had barely had chance to articulate my complaint. When I did manage to get onto my issue with the bathroom she flat out called me a liar. She refused to acknowledge any shortcomings whatsoever and hung up on me.
Just to briefly give some background, I worked in the service industry for 6 years managing award winning bars and restaurants before doing my current job. I have a deep understanding of customer service and service standards and would never complain without good reason. I have never in all my life experienced such poor customer service from such a second rate establishment as this. They really do not deserve their licence to operate as a hotel.
Mark: 0
Value For Money: Poor
John Hope September 13, 2012




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